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FAQs - Getting Started
Wiser will work with all common boilers except gravity fed systems or boilers requiring manufacturer specific controls.
Wiser will fit 95% of valves. There are a small number of less common valves which may need extra adaptors. These include Oventrop, Herz, TA, Giacomini, Markaryd, Ondal, Vaillant. If you need support with identifying valves or purchasing adaptors please contact our customer support team.
No. The only cost with Wiser is the cost of the product. Once you have purchased it there are no further costs unless you want to expand your system.
Yes. You will need broadband in your property to use Wiser.
Yes. Wiser makes use of industry leading technology to ensure the best experience now, and for future products. Wiser works with Amazon Echo and we are working on other services to further integrate Wiser within the Smart Home.
Wiser is available through a range of channels.
Yes, there is a Wiser system to suit both types of boiler – try our product selector to find the right one for you.
Schneider Electric established the Global Security Lab as an independent entity to ensure vigilance against the latest threats and enable defense against our systems from a cyber-attack. Our advanced security systems, which operate between Wiser in-home products, App and cloud services, use the same encryption technology as banks to protect end-user data. The Wiser Heat App and all software are continually updated to stay ahead of any potential threats to security. Schneider Electric doesn’t use end-users’ personal data for any purpose other than to improve the service and support provided and the data is not shared with any third parties.
No. Wiser can be taken when you move house and re-installed in your new property. If you are removing an old control that still works we recommend keeping it so it can remain in the property should you leave and take your Wiser system with you. .
Wiser will continue to work normally if internet connection is lost. The app will also continue to work in the home if cloud connection is lost.
Wiser Heat Hubᴿ fits on a standard wallplate and all other devices are wireless so installation couldn’t be easier and can be done in as little as 10 minutes. The app guides you through how to add devices to the system.
2 AA batteries per device
- Depending on your smartphone you will need to go to the Apple App store for IOS devices, and for Android phones you will need to get the app from the Google Play store. Both of these stores can be located on your smart device.
- Search for WISER HEAT
The Heat HubR heating channel(s) does/do not support UFH configurations. UFH requires an ON/OFF type heating algorithm but HubR uses the TPI algorithm in its current implementation.
We also recommend against using UFH on the hot water channel – this zone will always appear as “Hot Water” in the app and it is not possible to configure a room thermostat to this zone.
Wiser currently uses one email address per account to control the system, however, the same account can be used on different devices simultaneously.
Yes, Radiator Thermostats can request heat from the Wiser Heat Hub which instructs the boiler to fire.
The Room Thermostat overrides the Radiator Thermostat when placed in the same room.
The Room Thermostat isn’t required for the system to work but it is recommended as it provides a visual temperature reading and improves accuracy. If, for example, you have an open plan space with multiple Radiator Thermostats you should ideally use a room thermostat as a central control to maintain accuracy. The room thermostat also allows you to boost or override the room from one point.
The Wiser Room Thermostat is designed to control the heating within the ‘zone’ it resides and is not a master control for the entire home.
Each multi-zone kit is designed to get you started, then you can add to your system when you are ready. The Room Thermostat enables you to control your living space whilst using existing mechanical TRVs to limit the temperature in other rooms. We recommend that you start by positioning your two Radiator Thermostats in a room where you want the most control. See the user guide for full recommendations.
FAQs - Wiser Product Features
16 zones heating zones (plus one hot water), with up to 5 devices in each up to a maximum of 32.
Wiser can support up to 3 channels – just make sure you select the correct Kit.
OpenTherm is a digital interface between the boiler and your Wiser system. OpenTherm provides additional functionality including:
- Modulating boiler control saving energy
- Boiler diagnostics highlighting whether the boiler is operating as it should
- Historical boiler data including status indications and operational information.
- Eco Mode is an optional feature that can be controlled via the app, to be turned on and off when you require – found in the settings of the WISER heat app.
FAQs - Google Home
Open the Google Home app on your mobile device
Tap the menu in the top left corner and select “Home control” from the menu
On the “Home control” page tap the “+” button
Select “Wiser Heat” from the list of available smart skills
On the Wiser log-in page, enter your Wiser log-in credentials
Upon successful completion of the above steps you will see a list of your Wiser Heat rooms (and Hot Water if applicable)
Note that all Wiser Heat rooms (and Hot Water) are listed as Google Home “Devices” rather than “Rooms”.
The Google Home and Google Home Mini will booth work with the Wiser heating system.
Yes, to edit the name of any room open the Wiser Heat app, go to settings and select the ‘Rooms and Devices’ option from the menu. In this screen, you can select the room you want to edit from the list of available rooms. You can even add new rooms from this screen if you want to.
Once you have renamed your room you’ll need to tell Google Assistant to “Sync my devices”
A few examples of the types of commands that will work are below. Words in brackets are interchangeable with your room names and desired temperatures
"Alexa, discover devices"
Control the hot water
"Alexa, turn on the hot water"
"Alexa, turn off the hot water"
Control a thermostat:
"Alexa, set (living room) temperature to (20) degrees"
"Alexa, increase the bedroom temperature" (this will default to a 1°C increase if a temperature isn’t specified)
"Alexa, decrease the temperature by (1°C)"
Check your thermostat:
"Alexa, what’s the temperature in the (kitchen)?"
"Alexa, what’s my (bedroom) set to?"
All changes requested via the Google Assistant are valid for one hour or until the next scheduled event
FAQs - IFTTT
IFTTT, which stands for If This Then That, is an Internet of Things (IoT) platform which Wiser can integrate with to provide enhanced functionality. IFTTT enables you to link smart products together to create new actions. For example, you can integrate Wiser with the Life 360 app to set up a command that says, “When the last family member leaves the house activate Away Mode.”
These triggers, and subsequent actions, are referred to as ‘recipes’ and they can be set-up between Wiser and any other smart device with IFTTT integration. There are a range of ready-made Applets with specific functions on the Wiser IFTTT page to get you started.
IFTTT integration is currently focussed around Away Mode as an end action. This can be activated by a variety of triggers such as geofencing. Explore the full range of Applets.
We will continue to add more actions over the coming months, check back for updates.
FAQs - System Updates
What is the firmware version of this update?
Update 2.18.100 is currently the latest version of the HubR. This was released in December 2017 and has now been rolled out to all users.
Update 0.2.371 is currently the latest version of the Radiator Thermostat and Room Thermostat
What changed in the latest update?
Update includes these highlights:
Multi-Room Heating Control
We’ve made a number of changes to improve the performance of multi-room control. This includes changes to speed up the valve movement during setpoint changes to both improve the responsiveness in rooms that are currently heating and reduce the impact of ‘collateral’ heat in rooms that don’t need any further heating. As a result of this change you’ll notice better comfort within your individual rooms, but also this helps avoid some confusion where rooms appear to be heating but the radiator is cold and where rooms are not heating but the radiator is warm.
We have made some updates that give the system better RF range meaning that the devices further from your hub will now connect more easily and reliably.
Wiser Heat App
We’ve made a few improvements to the App responsiveness that mean a number of interactions are quicker, particularly on larger systems.
WiFi Signal Strength
To help keep you informed of the ‘health’ of your Wiser system we’ve added a signal strength indication for the WiFi between the Wiser HubR and your home WiFi router. You can find this indication by navigating to ‘Settings’ > ‘Rooms & Devices’ and scroll down to the Hub.
How do I know if my update has been implemented?
On the App, you should go to ‘Settings’ > ‘Rooms and Devices’ and select the device you wish to inspect – this will display the current software version (Note: v0.2.371 of the Room and Radiator Thermostat versions will be displayed as ‘0201000000002371’)
Wiser Heat App version:
On the App go to ‘Settings’ > ‘System’, the version is displayed in the bottom left corner and should display for iOS as “2.5.0 (Build 11)” and on Android as “2.5.0 (build 50)”
Is there something I need to do to activate the update?
Firmware updates are automatic. Your HubR will update first and your battery operated devices will update over the course of a couple of days. Please note you may be updated earlier or later than others as a rollout is not always performed on the entire population of users at once.
Note: If you have a Room or Radiator thermostat that has not updated and shows a poor range in the App the we recommend bringing the device closer to the Hub, removing and replacing the batteries to kick start an upgrade. Once updated this can be moved back into the room and should then make use of the update RF transmit power feature to avoid this being a problem in future.
App updates are updated automatically if you have enabled this on your smart phone – otherwise you will need to upgrade manually. Note: We strongly advice that the latest App is used.
What is the app version of this update?
iOS “2.5.0 (Build 11)” and Android “2.5.0 (build 50)” – these will appear in the store simply as ‘2.5.0’
How do I get the latest version of the app?
App updates are updated automatically if you have enabled this on your smart phone – otherwise you will need to upgrade manually by searching for ‘Wiser Heat’ in the respective App store and selecting the ‘Update’ option