Find out even more about Wiser with our support videos, FAQs and downloadable guides.
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Yes, the Wiser Heat app works on a tablet. However, the user interface has not yet been optimised for these devices so you will benefit from a better user experience on a smart phone.
At present you need to use seperate log in details for each Wiser system, however this functionality is in the development plan.
Wiser currently uses one email address per account to control the system, however, the same account can be used on different devices simultaneously.
Your Heat Report can be found in your Account menu, just tap the icon in the top right corner of the Home screen.
The Wiser Room Thermostat is designed to control the heating within the ‘zone’ it resides and is not a master control for the entire home.
Each multi-zone kit is designed to get you started, then you can add to your system when you are ready. The Room Thermostat enables you to control your living space whilst using existing mechanical TRVs to limit the temperature in other rooms. We recommend that you start by positioning your two Radiator Thermostats in a room where you want the most control. See the user guide for full recommendations.
The Room Thermostat isn’t required for the system to work but it is recommended as it provides a visual temperature reading and improves accuracy. If, for example, you have an open plan space with multiple Radiator Thermostats you should ideally use a room thermostat as a central control to maintain accuracy. The room thermostat also allows you to boost or override the room from one point.
The Room Thermostat overrides the Radiator Thermostat when placed in the same room.
Wiser will fit 95% of valves. There are a small number of less common valves which may need extra adaptors. These include Oventrop, Herz, TA, Giacomini, Markaryd, Ondal, Vaillant. If you need support with identifying valves or purchasing adaptors please contact our customer support team.
Yes, Radiator Thermostats can request heat from the Wiser Heat Hub which instructs the boiler to fire.
Up to 10 smart plugs can be added to a Wiser system.
The Wiser Plug can support up to 6 Wiser heating devices (radiator thermostats or room thermostats).
Works with standard UK mains wall socket (230V a.c.)
Each smart plug has an independent 7-day schedule that can have up to 8 ON/OFF events per day.
You can select whether you want the smart plug to follow Wiser’s Away Mode and automatically turn OFF when Away Mode is activated. This is set in the Wiser Heat app. Go to Settings and select Away Mode. On this screen, each smart plug has a toggle switch to indicate if they are to turn OFF when Away Mode is activated.
If a smart plug was specifically added to the Wiser system as a range extender, it must not be moved to another wall socket as this will alter the RF signal. If, however, a smart plug was added to the system in order to control an electrical device such as a light, it can be freely moved to other wall sockets.
Most household appliances can be used with a smart plug, as long as they are rated for max 3kW. We do not recommend plugging medical devices or other critical household appliances like a fridge or a freezer. For heaters, only connect heaters that have an internal thermostat, overheat protection and a built-in safety trip switch. Make sure the appliances are not covered or obstructed in any way. If remote access/Internet connectivity is lost, ensure that somebody can access your home to turn devices off.
No. The smart plug is for indoor use only.
No, it must be connected to the Wiser system.
Yes, smart plugs can be switched ON/OFF in the app and manually (using the ON/OFF button on the smart plug).
Wiser Plugs are available to purchase on Amazon
PDF | 5.4MB
Your Wiser installation instructions.
PDF | 1.5MB
PDF | 7.5MB
Wiser - Homeowner Quick Start Guide.
PDF | 2MB
PDF | 1.9MB
PDF | 1.1MB
PDF | 2.7MB
Wiser technical data and information sheet.
PDF | 1.7MB
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0333 6000 622
Our support lines are open from 8am to 9pm Monday to Friday and 9am to 5pm on Weekends.
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