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Want to know more about the smart devices in the Wiser range? Browse questions by product

 

  • Depending on your smartphone you will need to go to the Apple App store for IOS devices, and for Android phones you will need to get the app from the Google Play store. Both of these stores can be located on your smart device.
  • Search for WISER HEAT

Yes, the Wiser Heat app works on a tablet. However, the user interface has not yet been optimised for these devices so you will benefit from a better user experience on a smart phone. 

At present you need to use seperate log in details for each Wiser system, however this functionality is in the development plan. 

Wiser currently uses one email address per account to control the system, however, the same account can be used on different devices simultaneously.  

The Heat report has now moved to the Insights tile on the home screen of the Wiser app. To view your Heat report click the blue insights tile at the top of your home screen and scroll down to find the heat report link at the bottom of the app page.

  • This usually means that the username and/or password you’ve entered does not match our database; please try re-entering carefully.
  • If this remains a problem you can hit the ‘reset’ password option in the app and this will send a temporary password to your e-mail. You’ll be asked to change this once you’ve logged in successfully.
  • Also if outside the home check that your smartphone or tablet that you are using has an internet connection, otherwise you won’t be able to have remote control of your heating system.
  • If you are having issues connecting to your system via the app outside the home ensure that you are not connected via Wi-Fi to a corporate or workplace Wi-Fi network. If so turn off your Wi-Fi and attempt connection via 3G/4G to see if this resolves your issue. (This is because some workplace Wi-Fi may have security restrictions on what app/sites can be accessed in the office.)
  • This can happen if your home internet connection is not working for any reason. If your Wiser Heat HubR cannot connect to the internet (via your router) for whatever reason this will be indicated by a flashing red LED above the SETUP button on the Heat HubR
  • If the LED is solid red above the setup button on the Heat HubR it means that the Hub cannot connect to the cloud, if this happens please confirm that your home internet is still up and working – you can do this by connecting another device such as smart phone or tablet to the Wi-Fi and checking that you can still access a website.
  • If your home internet is not working please contact your internet service provider to raise a fault.
  • If everything looks ok try restarting your home router, and force closing the app, then try logging in again after 5 minutes, if the problem persists please get in touch.
  • Top tip -  a stable connection to the cloud via the internet is shown on the Heat HubR as a solid green LED

The energy saved percentage tile is a fun way to discover how much energy you are saving when you use the following smart modes in the Wiser Heat app: Comfort mode, Eco mode and Away mode. The ‘energy saved this month’ is a percentage of the number of hours Wiser has stopped calling for heat during your scheduled heating times due to smart modes activated. The ‘energy saved this month’ percentage resets its self every month and is updated hourly. It does not compare your heating to the previous month. These numbers are only an estimation of energy savings using smart modes and do not reflect the price of your overall energy bills.

There may be an issue finding your home address on our system. Don’t worry this should be easily solvable. If you contact our customer service team, they will be able to pull the outside weather data from a nearby location for you.

The Wiser Room Thermostat is designed to control the heating within the ‘zone’ it resides and is not a master control for the entire home.

Each multi-zone kit is designed to get you started, then you can add to your system when you are ready. The Room Thermostat enables you to control your living space whilst using existing mechanical TRVs to limit the temperature in other rooms. We recommend that you start by positioning your two Radiator Thermostats in a room where you want the most control. See the user guide for full recommendations.

The Room Thermostat isn’t required for the system to work but it is recommended as it provides a visual temperature reading and improves accuracy. If, for example, you have an open plan space with multiple Radiator Thermostats you should ideally use a room thermostat as a central control to maintain accuracy. The room thermostat also allows you to boost or override the room from one point.

The Room Thermostat overrides the Radiator Thermostat when placed in the same room.

The difference between the Wiser Room Thermostat and Wiser Radiator Thermostat is that a Room Thermostat measures the actual temperature of a room and a Radiator Thermostat gives an approximate temperature. If you find that a Radiator Thermostat is consistently too warm or cool compared to expectations, then the best resolution is to adjust the setpoint (down if too warm or up if too cool).

Wiser will fit 95% of valves. There are a small number of less common valves which may need extra adaptors. These include Oventrop, Herz, TA, Giacomini, Markaryd, Ondal, Vaillant. If you need support with identifying valves or purchasing adaptors please contact our customer support team.

Yes, Radiator Thermostats can request heat from the Wiser Heat Hub which instructs the boiler to fire.

The Room Thermostat isn’t required for the system to work but it is recommended as it provides a visual temperature reading and improves accuracy. If, for example, you have an open plan space with multiple Radiator Thermostats you should ideally use a room thermostat as a central control to maintain accuracy. The room thermostat also allows you to boost or override the room from one point.

The Room Thermostat overrides the Radiator Thermostat when placed in the same room.

Yes, login to the Wiser Heat app and navigate to ‘Rooms and Devices’ found on the ‘Settings’ page, locate the Radiator Thermostat you want to remove and select ‘Remove Device’. Then re- install it on another radiator.

The difference between the Wiser Room Thermostat and Wiser Radiator Thermostat is that a Room Thermostat measures the actual temperature of a room and a Radiator Thermostat gives an approximate temperature. If you find that a Radiator Thermostat is consistently too warm or cool compared to expectations, then the best resolution is to adjust the setpoint (down if too warm or up if too cool).

Yes, you can, however, we do recommend that you have leave one radiator free to act as a bypass for your system if it’s needed.

Up to 10 smart plugs can be added to a Wiser system.

The Wiser Plug can support up to 6 Wiser heating devices (radiator thermostats or room thermostats).

Works with standard UK mains wall socket (230V a.c.)

Each smart plug has an independent 7-day schedule that can have up to 8 ON/OFF events per day.

You can select whether you want the smart plug to follow Wiser’s Away Mode and automatically turn OFF when Away Mode is activated. This is set in the Wiser Heat app. Go to Settings and select Away Mode. On this screen, each smart plug has a toggle switch to indicate if they are to turn OFF when Away Mode is activated.

If a smart plug was specifically added to the Wiser system as a range extender, it must not be moved to another wall socket as this will alter the RF signal. If, however, a smart plug was added to the system in order to control an electrical device such as a light, it can be freely moved to other wall sockets.

Most household appliances can be used with a smart plug, as long as they are rated for max 3kW. We do not recommend plugging medical devices or other critical household appliances like a fridge or a freezer. For heaters, only connect heaters that have an internal thermostat, overheat protection and a built-in safety trip switch. Make sure the appliances are not covered or obstructed in any way. If remote access/Internet connectivity is lost, ensure that somebody can access your home to turn devices off.

No. The smart plug is for indoor use only.

No, it must be connected to the Wiser system.

Yes, smart plugs can be switched ON/OFF in the app and manually (using the ON/OFF button on the smart plug).

Wiser Plugs are available to purchase on Amazon

Videos

Wiser Heating Controls

How To Commission Your Wiser Multi-zone Kit

How To Commission Your Wiser Thermostat Kit

Control Your Heating Room-To-Room

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