Find out even more about Wiser with our support videos, FAQs and downloadable guides.
Browse questions and answers about the Heat Report and about integrating Wiser with virtual assistants and smart home apps.
Wiser records temperature data on a continual basis and makes it available in the Heat Report the following day. You will be able to see data once your system has been up and running for 24 hours. Make sure your Wiser app is updated to the latest version in the App Store or Google Play Store.
Your Heat Report can be found in your Account menu, just tap the icon in the top right corner of the Home screen.
Your Heat Report is available at any point via the app and the data is updated every 24 hours.
Data is only visible in the Wiser Heat App when signed in with your own account credentials.
You can see the temperature for every room in which you have one of our smart radiator thermostats. You can select which rooms you view in the Heat Report by switching to a multiple rooms view and ticking/unticking the rooms you wish to view.
You can view up to 16 rooms/zones in the Heat Report at once.
Tap on the arrow in the grey bar at the bottom of the Heat Report marked ‘Rooms’. This will open up the full list of rooms. Tap to tick/untick the rooms you wish to view, then tap the arrow again to close the Rooms menu.
Any new rooms you add will appear after 24 hours when the Heat Report automatially refreshes the data.
When in the Heat Report, at the top of the screen you will see tabs which allow you to switch between each view.
The shaded areas represent the night time periods before sunrise and after sunset.
The outdoor temperature is sourced from World Weather Online. The data is specific to your local area and is based on the address you used to register your Wiser account. If you need to change the address, please contact our technical support helpline on 0333 6000 622 and this can be amended for you.
If this happens, it's likely to be because we can’t locate your address on the map to pull the correct weather data. It may be because your address was entered incorrectly when you registered your Wiser account. Please call customer services on 0333 6000 622, they can update it for you.
Not at the moment.
In single room view you can see the room’s temperature, the setpoints, and the outdoor temperature. In multiple room view you will just see the room temperatures and the outside temperature because it’s not possible to show each room’s setpoint on the one graph – to view each room's setpoint line this you will need to view each room separately in single room view.
The setpoint line is not just your basic schedule, it also shows when you boost, change the temperature manually, and adjusts when you activate Comfort Mode and Eco Mode. All of your actions to the system are plotted as one black setpoint line.
If you are moving we recommend that you perform a factory reset on the Heat Hub which will wipe your temperature data. When the new tenants then set up Wiser as if from new they will not see any of your past data from before the factory reset.
The red triangle shows when there is gap in your temperature data. Don’t worry, this doesn’t necessarily mean your system wasn’t working during this time, it could be for a number of reasons such as a temporary loss of connection or flat batteries. Short gaps in data are normal and frequent, so don’t worry too much about them unless they last for more than few hours, in which case please let us know.
Yes, we will be continuing to expand the elements of the Heat Report in the future.
You can only view multiple rooms if you have one or more of our smart radiator thermostats providing multi-zone heating control. If you have a thermostat-only system you will only see the single room view.
Go to account settings and then “My Home” – you can input your latest address details in here
There may be an issue finding your home address on our system. Don’t worry this should be easily solvable. If you contact our customer service team, they will be able to pull the outside weather data from a nearby location for you.
The energy saved percentage tile is a fun way to discover how much energy you are saving when you use some of Wiser’s smart features, Eco mode and Away mode. The number shows you approximately how much more energy we believe you would have used on heating this month if the smart features had not been turned on. It is calculated using the below equation. These numbers are only an estimation of energy savings using smart modes and do not reflect the price of your overall energy bills.
Heating time saved ÷ active heating time without smart features x 100
Don’t worry – you are already saving energy just by having Wiser installed. The 0% saved means that for some reason, your smart features (Eco Mode and Away Mode) were not able to save any extra energy just yet.
There are a few reasons why this could be:•You have not enabled Eco Mode. To enable, please go to settings. Eco Mode does not activate for a room in Manual Mode. Ensure this enabled to save as much energy as possible – learn more about Eco mode and how to activate here.
•The energy saving resets at the beginning of every month, so if it’s early in the month your features may not have had enough time to activate, be patient!•It could be because it is warm outside and your heating would not have come on at all, so there is nothing to save!•You are not using away mode, the more you use it, the more you will save•And finally, always ensure your home address is correct in order to get the correct outdoor temperature for savings calculations
The Heat report has now moved to the Insights tile on the home screen of the Wiser app. To view your Heat report click the blue insights tile at the top of your home screen and scroll down to find the heat report link at the bottom of the app page.
To get started, select the ‘Enable Skill’ button in the Alexa App to link your Wiser Heat account and discover your devices. Find more information about connecting Smart Home devices here.
The Amazon Echo, Echo Dot, Tap, and Fire TV with Voice Remote will all work with the Wiser heating system.
Yes, to edit the name of any room open the Wiser Heat app, go to settings and select the ‘Rooms and Devices’ option from the menu. In this screen, you can select the room you want to edit from the list of available rooms. You can even add new rooms from this screen if you want to.
Once you have renamed your room you’ll need to tell Alexa to “Sync my devices”
A few examples of the types of commands that will work are below. Words in brackets are interchangeable with your room names and desired temperatures
"Alexa, discover devices"
Control the hot water
"Alexa, turn on the hot water"
"Alexa, turn off the hot water"
Control a thermostat:
"Alexa, set (living room) temperature to (20) degrees"
"Alexa, increase the bedroom temperature" (this will default to a 1°C increase if a temperature isn’t specified)
"Alexa, decrease the temperature by (1°C)"
Check your thermostat:
"Alexa, what’s the temperature in the (kitchen)?"
"Alexa, what’s my (bedroom) set to?"
Open the Google Home app on your mobile device
Tap the menu in the top left corner and select “Home control” from the menu
On the “Home control” page tap the “+” button
Select “Wiser Heat” from the list of available smart skills
On the Wiser log-in page, enter your Wiser log-in credentials
Upon successful completion of the above steps you will see a list of your Wiser Heat rooms (and Hot Water if applicable)
Note that all Wiser Heat rooms (and Hot Water) are listed as Google Home “Devices” rather than “Rooms”.
The Google Home and Google Home Mini will booth work with the Wiser heating system.
Okay Google is the hot water on?
Okay Google turn ON/OFF hot water
Control a thermostat/radiator thermostat:
Okay Google set (room name) to (XX degrees)
Okay Google turn up/make warmer/increase the temperature (will increase the set-point temperature by 3 degrees)
Check your thermostat/radiator thermostat:
Okay Google how warm is (room name)
All changes requested via the Google Assistant are valid for one hour or until the next scheduled event
IFTTT, which stands for If This Then That, is an Internet of Things (IoT) platform which Wiser can integrate with to provide enhanced functionality. IFTTT enables you to link smart products together to create new actions. For example, you can integrate Wiser with the Life 360 app to set up a command that says, “When the last family member leaves the house activate Away Mode.”
These triggers, and subsequent actions, are referred to as ‘recipes’ and they can be set-up between Wiser and any other smart device with IFTTT integration. There are a range of ready-made Applets with specific functions on the Wiser IFTTT page to get you started.
Connecting couldn’t be easier.
IFTTT integration is currently focussed around Away Mode as an end action. This can be activated by a variety of triggers such as geofencing. Explore the full range of Applets.
We will continue to add more actions over the coming months, check back for updates.
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Your Wiser installation instructions.
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Wiser - Homeowner Quick Start Guide.
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Wiser technical data and information sheet.
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