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Not a problem, there are a number of resources available to help guide you through the setup of your home heating control.
In the unlikely case that your account has not paired follow the steps below:
If the supplied adapters don’t enable you to fit your Wiser Radiator Thermostat to your existing radiator, please see our handy Wiser Radiator Thermostat Adapter Guide, which offers suggested alternatives and where you can find them to buy. This is located in the Documents & Downloads section below.
This is perfectly normal and your system is working correctly. The flame symbol shows your room/zone has not yet reached the set point, however your boiler will go on and off according to the algorithm. As the room/zone gets close to the set point, the time the boiler is on will decrease. This basically means the boiler is ensuring that your room doesn’t over heat and you don’t waste energy.
After a power failure please give your Wiser system up to 15 minutes to fully recover. There is no need to reset or disconnect any of your Wiser devices during this period.
If you cannot access the Wiser app outside the home it may be because your account hasn’t paired correctly. If this happens please don’t worry, contact customer services providing the email address you attempted to register with, they can then confirm how to proceed.
Yes – One bar indicates that the system is connected to the Heat HubR and will be fully functioning. User experience won't be affected by the number of signal bars displayed. The lack of a connection is indicated by a red ! . If this is the case, please contact Customer Support on 0333 6000 622
If your signal strength is low then you may need a WiFi repeater to be installed to improve the coverage, but if your system is operating as you’d expect then this may not be necessary. The nature of WiFi networks mean that some ‘low signal’ system will work with no issues as the environment may be favourable. WiFi repeaters are available from any good electrical retailer.
You can find your signal strength by navigating to ‘Settings’ > ‘Rooms & Devices’ and scroll down to the Hub.
The screen of the Wiser room thermostat is designed to time out several seconds after use, in order to save battery life. If you have just installed your Wiser HubR you may find that 30 minutes to an hour after installation and first connection to your wifi netwrok, the room thermostat screen goes blank for up to 30 mins - this is the point at which your HubR will download the latest firmware and therefore the thermostat will go blank in order to accept updated graphics. There is no cause for concern, but please follow the steps below if this happens:
PDF | 5.4MB
Your Wiser installation instructions.
PDF | 1.5MB
PDF | 7.5MB
Wiser - Homeowner Quick Start Guide.
PDF | 2MB
PDF | 1.9MB
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Wiser technical data and information sheet.
PDF | 0.9MB
Get answers to your questions and learn more about Wiser.
If you can't find what you are looking for please get in touch with our support team.
0333 6000 622
Our support lines are open from 8am to 9pm Monday to Friday and 9am to 5pm on Weekends.
Visit our trade website for specification details and to find out the benefits of becoming a Drayton 9° Network member including extended 5 year guarantees.