Security Support Policy

Drayton by Schneider Electric, takes security and privacy very seriously.

If you want to report a security issue for one of our products, please contact Customer Service Support.

Our policy for handling reports of security issues, along with resources for security researchers, can be found here: Schneider Electric: Vulnerability Management Policies

Security support updates will be available for Drayton by Schneider Electric connected products for a defined support period, which may be extended.  The support periods for current products may be found below.

Current Products

Product NameCommercial ReferenceHardware VersionDefined Support PeriodPSTI Compliance Statement
Wiser Electrical Heat SwitchWE714U1A09026320094_B3Until 30th April 2026Click to read
Wiser Room Thermostat AnthraciteWN704R0S09016320102_A3Until 30th April 2026Click to read
Wiser Room ThermostatWN704R0S09026320102_A3Until 30th April 2026Click to read
Wiser Heat HubR 1CHWT714R1S09026320064_C9Until 30th April 2026Click to read
Wiser Heat HubR 2CHWT724R1S09026320065_C9Until 30th April 2026Click to read
Wiser Heat HubR 3CHWT734R1S09026320066_C9Until 30th April 2026Click to read
Wiser Radiator Thermostat AnthraciteWV704R0A09016320077_A4Until 30th April 2026Click to read
Wiser Radiator ThermostatWV704R0A09026320077_A4Until 30th April 2026Click to read
Wiser PlugWB704H1A0902HS2SK-E_V11 (Main board) WS2SK-GX_V1.6 (Communication board)Until 30th April 2026Click to read
Wiser Underfloor Heating ControllerWF762F1A09026320074_C3Until 30th April 2026Click to read