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Some users report having deleted schedules reappear when attempting to take manual control of one of their heating zones. We're here to explain what's going on when deleted schedules reappear, and simple tips to stop this from happening, and make taking manual control easier as summer lands in the UK.
Watch the how-to video now to learn how to fix issues surrounding deleted Wiser heating schedules reappearing:
Why Do Deleted Schedules Come Back?
In many cases, schedules can reappear if they've been deleted by a user attempting to switch to manual heating control.
Because using heating schedules that suit your lifestyle is the most efficient way to heat your home, the Wiser Home app automatically applies default schedules to all zones in the system. You can then choose whether or not you wish this zone to follow a schedule using the 'Follow schedule' toggle in the top right of your zone's control view, and you can personalise the setpoints and timings as you wish.
Many users are switching to manual control as outside temperatures rise, but take care not to fall into the trap of deleting all of a zone's scheduled events, or the app will reinstate the default schedules automatically.
The key advice is to:
- Use tailored schedules for each zone that suits your lifestyle to maximise efficiency.
- Avoid deleting all scheduled events at once, or the default schedules will reappear.
- If you want to take manual control of a zone, simply switch off the schedule using the 'Follow schedule' toggle.
These simple steps help keep your heating running exactly as you intend - efficiently and without surprises.
For more in-depth scheduling tips, watch the Smart Heating Scheduling Guide
Wiser Support Ensures You’re Never on Your Own
At Wiser, we know that getting the most out of your smart heating system goes beyond just setup. That’s why we provide ongoing support designed to keep things simple, clear, and stress-free.
Wiser Support Hub
Your first stop for all things technical, the Wiser Support Hub is loaded with articles and answers to FAQs to help you get support quickly and easily, for everything from how-to guides and upgrading to Wiser 2nd Generation, to product troubleshooting.
Email Us
Want our technical support team to get in touch? Complete our online support form and one of our Wiser technical experts will be in touch with you shortly - a convenient option for non-urgent matters.
Customer Newsletter
Our newsletter is packed with helpful advice, feature updates, and seasonal tips to help you save energy and stay comfortable all year round. Whether it’s optimising schedules for winter or making the most of new app features, we’ve got you covered. Scroll to the bottom of our Contact Us page to join our mailing list today.
YouTube Channel
Prefer a visual walkthrough? The Drayton Home YouTube channel features easy-to-follow guides, troubleshooting tips, and bite-sized tutorials, so you can find solutions quickly when you need them.
UK-Based Customer Support
And if you’d rather speak to someone, our friendly UK-based support team is just a phone call away. They’re on hand to talk you through any issue or query step-by-step. Call 0333 6000 622 to speak to our UK-based support team, and all of our contact details can be found on our Contact Us page.
Smart Heating Made Simpler
Your Wiser system is designed to make home heating effortless, but we’re here to make sure it stays that way. With the right guidance and support channels, you can stay in control, save energy, and enjoy total comfort without the hassle.
If something doesn’t look quite right, don’t worry. Check out our latest video, explore our resources, or get in touch - we’re always here to help.
New to Wiser? Upgrade today with peace of mind thanks to access to multi-channel UK-based support - try our online Product Selector today to find the right kit for your home.
