Listener. App Improver. Wiser.

At Wiser we listen to your feedback and we've been making changes to the Wiser Heat app and your devices, to make controlling your home heating easier, better, smarter.

When will my app and system update?

If your app is set to automatically update, just sit back and your device will automatically update within the next 24 hours. Otherwise, simply download Wiser Home 5.2.0 from your app store. Read about all 2021 app and system updates.

For firmware updates, your system will automatically check for and apply these updates within 24 hours. If you experience problems with this process, check our Support section.

 

Like the improvements? Leave us a review!

If you're pleased to see these new changes in response to your feedback, please leave a review on the app store...

 

19th November 2021 | App update version 5.2.0

Introducing Insights+

Wiser Home is the first smart energy app to sync to your smart meter, using an in-home display (IHD) available now from our online shop.

Through Insights+, its newest feature, you can access your energy use in real-time, from anywhere. You can even get personalised advice on saving money, energy and reducing your carbon footprint.

In order to get the benefits of Insights+ with a single one-off cost of £14.99, check your eligibility in minutes via the Wiser Home app, then purchase the IHD device direct from our shop, required to link Wiser with your smart meter.

27th October 2021 | Hub firmware version 3.8.7

Control multiple devices with a single tap with Moments

We're giving you even more control to personalise your Wiser system. Create Moments to select exactly what you want each of your Wiser devices to do at certain times or events. Turn the heating up and the lights down for dinner, or turn the heating down and the sound system on for your workout, all in a single tap.

For example, set the scene for your next movie night by creating a customised Moment, which in just one tap can boost the living room by 2°C, and, via Wiser plugs, can turn on power to the TV and turns off the lamps for total home cinema atmosphere.

Easy to create, easy to manage, Wiser and Moments help you take care of creating the ideal environment for your movie night, entertaining friends, and any event you like. These Moments are yours. Start creating Moments on the Automation page of the Wiser Home app.

Requirements: Hub version: 3.8.7, Wiser Home app version: 5.1.0

30th September 2021 | App update version 5.0.0

Wiser Home - your smart home control app is evolving

You may have noticed that your Wiser Heat app has been renamed Wiser Home. Other than its name and icon, you won’t see many other differences just yet. And most importantly, the way you use it, hasn’t changed one bit.

However, our family of Wiser products will be growing in the near future, and this is just the start of things to come. We'll be in touch soon to update you on the latest developments as we continue our mission to create smarter, more sustainable homes. 

21st June 2021 | Device update version 3.6.0

Improved Radiator Thermostats

We understand that smart home technology should work in harmony with you and your home, so we've improved how the motors in your smart radiator thermostats operate, making them quieter and improving battery life by around 30%. You'll start seeing (and hearing) the improvement after your system updates itself over the course of this week.

17th May 2021 | App update version 4.6.0

"Alexa, what's the temperature in the kitchen?"

We've made it easier to link your voice assistants in the Settings menu.

15th March 2021 | App update version 4.4.0

Battery Notifications

Our customers wanted notifications to tell them when the batteries in their smart radiator thermostats were getting low. We listened and in our latest update you can now enable push notifications to give you low battery warnings, to keep your heating running smoothly.

You'll receive a low battery warning followed by a critical battery warning as a reminder to replace the batteries.

To enable battery notifications, tap the Settings icon, go to your Account, tap Notifications and tap the toggle to enable.

In-app Support

Need help with Wiser? Now you can access our full support centre including all FAQs straight from the app, simply tap the Settings icon and go to Support, then tap Help.

16th December 2020 | App update version 4.2.0

Change your background

We’ve given you the option to change the default photographic background on your home screen. If you'd rather revert to the original background, you can simply tap the toggle in settings menu.

See more rooms at once

We’ve reduced the spacing and improved the font size so that you can now see more rooms on your home screen. You can also choose to see even more rooms by removing the weather panel at the top. Again, just tap the toggle in settings.

 

 

Boost from the control screen

As well as being able to boost your heating from the homescreen, you can now boost the temperature in that room from the control screen too.  This makes it quicker and simpler to boost your system no matter which screen you’re on.

Battery status

Device battery status is important to our users, so we’ve made sure you can see them all at once. Simply go into 'Settings' and tap 'Devices' and you’ll see the full list of devices in your home, including their battery status.

9th November 2020 | App update version 4.0.0

1. Boost the heating faster than ever

You can now boost the heating in any room directly from the home screen, or boost all from the new Automation screen to increase temperatures across your home.

Tap the boost icon to boost a room's heating for 30 mins, 1 hour, 2 hours or 3 hours. To cancel all boosts and overrides go to the new Automation screen and tap cancel all heating overrides.

 

2. Scheduling is quicker and simpler

We’ve made your schedules more accessible and you can now set multiple rooms to follow one schedule, perfect if you want an upstairs and downstairs schedule!

Create and tweak your schedules quicker than ever to maximise both your energy savings and your comfort, and you'll save time too by copying any schedule to other days or rooms in your system.

 

3. Wiser Insights has a new home

Now it's easier to access your Insights and energy savings, giving you the feedback you need to optimise your heating and save energy and money.

Go to your Insights page by tapping the leaf icon at the bottom of your screen.

 

4. Reorder rooms on your Home screen

Re-order your list of rooms so you can see your rooms in exactly the order you'd like, helping you check the heating and make adjustments faster.

To re-order your room list, tap the three dots on the right of your screen, press and hold the room you wish to move and drag it to its new position.

 

5. New intuitive control screens

The brand new Automation screen lets you quickly access essential features like Away Mode, boost all and cancel all heating overrides, as well as your schedules for each room's heating devices and smart plugs.

One simple place for your key heating controls, check out the new Automation screen by tapping the icon at the bottom of your screen.

 

6. Easier visibility and control of smart plugs

Now you can see all your devices grouped by the room they're assigned to, including your smart plugs, for easier and more intuitive room-by-room smart home control.

On your home screen tap the smart plug to turn the appliance on or off, or create and edit schedules.

Navigating the Home screen of the Wiser Heat app

How To Boost In The Wiser Heat App

How to adjust a setpoint in the Wiser Heat app

How to access Insights in the Wiser Heat app

How To Reorder Rooms In The Wiser Heat App

How to copy a schedule in the Wiser Heat app

The NEW Automation screen of the Wiser Heat app

How to control smart plugs from the Home screen of the Wiser Heat app