Insights help you to make Wiser decisions when it comes to controlling your home heating. Letting you see exactly what your system is up to – any day, anytime, anywhere.
The Insights page gives you multiple features in a single place. Develop a greater understanding about your heating system and save more energy. To access this feature simply tap the Insights tile at the top of the Wiser Heat app homepage.
The Heat Report gives you the reassurance that your system is doing exactly what you ask it to. View and compare temperatures across single or multiple rooms.
The Wiser Heat Report allows you to be even smarter with your heating. Located at the bottom of the insights page, the Heat Report gives you the reassurance that your system is doing exactly what you asked it to.
When a single room is selected, a black line will appear - this shows the temperatures you've set in that room's schedule through the day. It's possible to see from this how long it takes for the room to heat up to the setpoint.
By tapping the Rooms tab you can select exactly how many rooms you wish to view and compare at once. Simply tick the rooms you would like to see and you can compare the data in the graph. Easy!
You can view rooms by day, week or month by selecting the tab at the top of the screen, so when you make adjustments to your system, it's easy to see how this affects your heating over time.
Go to account settings and then “My Home” – you can input your latest address details in here
There may be an issue finding your home address on our system. Don’t worry this should be easily solvable. If you contact our customer service team, they will be able to pull the outside weather data from a nearby location for you.
The energy saved percentage tile is a fun way to discover how much energy you are saving when you use the following smart modes in the Wiser Heat app: Comfort mode, Eco mode and Away mode. The ‘energy saved this month’ is a percentage of the number of hours Wiser has stopped calling for heat during your scheduled heating times due to smart modes activated. The ‘energy saved this month’ percentage resets its self every month and is updated hourly. It does not compare your heating to the previous month. These numbers are only an estimation of energy savings using smart modes and do not reflect the price of your overall energy bills.
When in the Heat Report, at the top of the screen you will see tabs which allow you to switch between each view.
Don’t worry – you are already saving energy just by having Wiser installed. The 0% saved means that for some reason, your smart features (Eco Mode and Away Mode) were not able to save any extra energy just yet.
There are a few reasons why this could be:•You have not enabled Eco Mode. To enable, please go to settings. Eco Mode does not activate for a room in Manual Mode. Ensure this enabled to save as much energy as possible – learn more about Eco mode and how to activate here.
•The energy saving resets at the beginning of every month, so if it’s early in the month your features may not have had enough time to activate, be patient!•It could be because it is warm outside and your heating would not have come on at all, so there is nothing to save!•You are not using away mode, the more you use it, the more you will save•And finally, always ensure your home address is correct in order to get the correct outdoor temperature for savings calculations
The Heat report has now moved to the Insights tile on the home screen of the Wiser app. To view your Heat report click the Insights tile at the top right of your home screen and scroll down to find the Heat Report link at the bottom of the app page.
This could be for a variety of reasons that should be easily solvable. If you are experiencing issues with your Heat report please contact customer services.
Wiser records temperature data on a continual basis and makes it available in the Heat Report the following day. You will be able to see data once your system has been up and running for 24 hours. Make sure your Wiser app is updated to the latest version in the App Store or Google Play Store.
Your Heat Report can be found in your Account menu, just tap the icon in the top right corner of the Home screen.
Your Heat Report is available at any point via the app and the data is updated every 24 hours.
Data is only visible in the Wiser Heat App when signed in with your own account credentials.
You can see the temperature for every room in which you have one of our smart radiator thermostats. You can select which rooms you view in the Heat Report by switching to a multiple rooms view and ticking/unticking the rooms you wish to view.
The shaded areas represent the night time periods before sunrise and after sunset.
The outdoor temperature is sourced from World Weather Online. The data is specific to your local area and is based on the address you used to register your Wiser account. If you need to change the address, please contact our technical support helpline on 0333 6000 622 and this can be amended for you.
If this happens, it's likely to be because we can’t locate your address on the map to pull the correct weather data. It may be because your address was entered incorrectly when you registered your Wiser account. Please call customer services on 0333 6000 622, they can update it for you.
You can view up to 16 rooms/zones in the Heat Report at once.
You can only view multiple rooms if you have one or more of our smart radiator thermostats providing multi-zone heating control. If you have a thermostat-only system you will only see the single room view.
Tap on the arrow in the grey bar at the bottom of the Heat Report marked ‘Rooms’. This will open up the full list of rooms. Tap to tick/untick the rooms you wish to view, then tap the arrow again to close the Rooms menu.
Any new rooms you add will appear after 24 hours when the Heat Report automatially refreshes the data.
If you are moving we recommend that you perform a factory reset on the Heat Hub which will wipe your temperature data. When the new tenants then set up Wiser as if from new they will not see any of your past data from before the factory reset.
In single room view you can see the room’s temperature, the setpoints, and the outdoor temperature. In multiple room view you will just see the room temperatures and the outside temperature because it’s not possible to show each room’s setpoint on the one graph – to view each room's setpoint line this you will need to view each room separately in single room view.
The setpoint line is not just your basic schedule, it also shows when you boost, change the temperature manually, and adjusts when you activate Comfort Mode and Eco Mode. All of your actions to the system are plotted as one black setpoint line.
Yes, we will be continuing to expand the elements of the Heat Report in the future.
Not at the moment.
The red triangle shows when there is gap in your temperature data. Don’t worry, this doesn’t necessarily mean your system wasn’t working during this time, it could be for a number of reasons such as a temporary loss of connection or flat batteries. Short gaps in data are normal and frequent, so don’t worry too much about them unless they last for more than few hours, in which case please let us know.
The simple-to-use app lets you check temperatures, boost, set schedules, enable the smart modes and control electrical appliances from anywhere with an internet connection.
For added convenience, Wiser is compatible with Amazon Alexa and the Google Assistant; check and adjust temperatures with a single command for hands-free heating control.
Create bespoke commands by linking different apps together; use geofencing to put your system into Away Mode when the last member of the household leaves the home.