The Wiser Heat Report means you can be even smarter with your heating. It enables you to see exactly what your system is up to – any day, anytime, anywhere.
The Heat Report gives you the reassurance that your system is doing exactly what you ask it to. View and compare temperatures across single or multiple rooms.
Effortlessly switch between single and multiple room views by ticking only the rooms you wish to see, then view data by day, week or month.
When a single room is selected, a black line will appear - this shows the temperatures you've set in that room's schedule through the day. It's possible to see from this how long it takes for the room to heat up to the setpoint.
By tapping the Rooms tab you can select exactly how many rooms you wish to view and compare at once. Simply tick the rooms you would like to see and you can compare the data in the graph. Easy!
You can view rooms by day, week or month by selecting the tab at the top of the screen, so when you make adjustments to your system, it's easy to see how this affects your heating over time.
Wiser records temperature data on a continual basis and makes it available in the Heat Report the following day. You will be able to see data once your system has been up and running for 24 hours. Make sure your Wiser app is updated to the latest version in the App Store or Google Play Store.
Your Heat Report can be found in your Account menu, just tap the icon in the top right corner of the Home screen.
Your Heat Report is available at any point via the app and the data is updated every 24 hours.
Data is only visible in the Wiser Heat App when signed in with your own account credentials.
You can see the temperature for every room in which you have one of our smart radiator thermostats. You can select which rooms you view in the Heat Report by switching to a multiple rooms view and ticking/unticking the rooms you wish to view.
The shaded areas represent the night time periods before sunrise and after sunset.
The outdoor temperature is sourced from World Weather Online. The data is specific to your local area and is based on the address you used to register your Wiser account. If you need to change the address, please contact our technical support helpline on 0333 6000 622 and this can be amended for you.
If this happens, it's likely to be because we can’t locate your address on the map to pull the correct weather data. It may be because your address was entered incorrectly when you registered your Wiser account. Please call customer services on 0333 6000 622, they can update it for you.
When in the Heat Report, at the top of the screen you will see tabs which allow you to switch between each view.
You can view up to 16 rooms/zones in the Heat Report at once.
You can only view multiple rooms if you have one or more of our smart radiator thermostats providing multi-zone heating control. If you have a thermostat-only system you will only see the single room view.
Tap on the arrow in the grey bar at the bottom of the Heat Report marked ‘Rooms’. This will open up the full list of rooms. Tap to tick/untick the rooms you wish to view, then tap the arrow again to close the Rooms menu.
Any new rooms you add will appear after 24 hours when the Heat Report automatially refreshes the data.
If you are moving we recommend that you perform a factory reset on the Heat Hub which will wipe your temperature data. When the new tenants then set up Wiser as if from new they will not see any of your past data from before the factory reset.
In single room view you can see the room’s temperature, the setpoints, and the outdoor temperature. In multiple room view you will just see the room temperatures and the outside temperature because it’s not possible to show each room’s setpoint on the one graph – to view each room's setpoint line this you will need to view each room separately in single room view.
The setpoint line is not just your basic schedule, it also shows when you boost, change the temperature manually, and adjusts when you activate Comfort Mode and Eco Mode. All of your actions to the system are plotted as one black setpoint line.
Yes, we will be continuing to expand the elements of the Heat Report in the future.
Not at the moment.
The red triangle shows when there is gap in your temperature data. Don’t worry, this doesn’t necessarily mean your system wasn’t working during this time, it could be for a number of reasons such as a temporary loss of connection or flat batteries. Short gaps in data are normal and frequent, so don’t worry too much about them unless they last for more than few hours, in which case please let us know.
The simple-to-use app lets you check temperatures, boost, set schedules, enable the smart modes and control electrical appliances from anywhere with an internet connection.
For added convenience, Wiser is compatible with Amazon Alexa and the Google Assistant; check and adjust temperatures with a single command for hands-free heating control.
Create bespoke commands by linking different apps together; use geofencing to put your system into Away Mode when the last member of the household leaves the home.