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Smart steps to ensuring security

Security is becoming an increasing concern for homeowners in the UK, with one in four households across the globe having at least one Internet of Things (IoT) device in their home. In this blog Jamie Bennett, our Engineering Director at Drayton, talks through some of the security concerns you may have when purchasing a smart heating control.


Home Wi-Fi Security with Wiser

Some smart heating controls may require an installer to have a Wi-Fi connection to complete the set-up. However, we know that some of our customers would rather not give away their personal Wi-Fi passwords and information. Which is why Wiser is designed to create its own Wi-Fi hotspot that can be utilised during set-up.


Wiser is also designed with two separate pathways to follow, one for installers and one for homeowners. Using the installer path, heating engineers can skip any parts of the set-up process that require your input, all without hindering the installation. Once Wiser is set up and all smart radiator thermostats, smart plugs, and other Wiser products are connected, installers can handover the system to you. Using the homeowner pathway, you can then input your personal details to create your account and verify it using a link sent to your personal email address.


Personal Data Security

One of the biggest concerns following the rise of smart technology is how personal data is stored and used by the devices being installed in homes. Our Wiser heating control collects data to enable some great features such as IFTTT integration, away mode, scheduling and weather compensation. However, data security is taken incredibly seriously at Drayton by Schneider Electric.


Most data collected by your Wiser system is required to perform the necessary heating function, and when it needs to be stored, it is predominantly done in the cloud. Some data, such as the heating schedule, is stored locally on the phone where the normal security mechanisms built into the mobile operating system such as iOS and Android provide data segregation and encryption. Additionally, some transient data is stored on the Heat Hub. When communication happens between the local Heat Hub and the cloud, all traffic is encrypted to provide the highest security for homeowners.


Moving home

You may choose to take your Wiser heating control with you to a new house, or you may leave it installed in the property, either way you can be confident that any personal data can be removed if necessary. Wiser protects customers and data breaches because it provides the ability to factory reset the gateway and devices using a local mechanism, or by calling Drayton’s customer support team.


Smart speaker security with Wiser

You may also think that Wiser integration with smart speakers such as Amazon Echo and Google Home could be a security risk. Customers can be rest assured that both of these voice assistants have the highest security built into their systems already, which products such as Wiser are able to leverage to ensure there are no extra security risks when connected.


If you’re looking to invest in a smart heating control but have reservations about how secure they are, by purchasing a smart heating system like Wiser, that is manufactured by a trusted British brand such as Drayton, you can be assured that it will include the necessary measures to protect personal information.